Return & Refund Policy

Effective Date: 2024-07-21

Thank you for shopping with SparkHue. We want you to be fully satisfied with your purchase. Please review our Return & Refund Policy below for detailed information on how to request a return or refund.

1. Eligibility for Returns

   1. Electronics:

      1. Returnable Items: Electronics can only be returned if they are damaged or broken upon delivery. The product must be opened and inspected in front of the delivery person. Once accepted, the product cannot be returned.

      2. Warranty: Electronics items such as laptops, mobiles, and watches are covered under the manufacturer's warranty and should be serviced at the respective service centers. TVs are only returnable if they are damaged or broken at the time of delivery. ACs, coolers, and similar products are non-returnable. Bulbs and similar products are returnable under warranty.

   2. Fashion:

      1. Returnable Items: Fashion items can only be returned if the color is different from what was ordered or if the product is damaged.

      2. Non-Returnable Items: Fashion items cannot be returned for reasons such as size or personal preference.

   3. Stationery:

      1. Returnable Items: Stationery products can only be returned if they are damaged or broken.

   4. Cosmetics:

      1. Non-Returnable Items: Cosmetic and makeup products are not returnable.

   5. Kids Toys:

      1. Returnable Items: Kids' toys can only be returned if they are broken.
         

2. Return Process

   1. Initiating a Return:

      1. Contact our customer service team at support@sparkhue.shop with your order number, the reason for the return, and any relevant photos if applicable.

      2. Follow the return instructions provided by our customer support team.

   2. Return Shipping:

      1. Customers are responsible for the cost of return shipping unless the item received is defective or incorrect.

3. Refunds

   1. Inspection:

      1. Once we receive and inspect the returned item, we will process your refund. The inspection process may take up to 7 business days.

   2. Refund Method:

      1. Refunds will be issued to your bank account, not as cash. Please allow additional time for the refund to be processed and reflected in your account.
         

4. Damaged or Defective Products

   1. Inspection at Delivery:

      1. For electronics, the product must be opened and inspected in front of the delivery person. Any damages or defects must be reported immediately.

   2. Resolution:

      1. We will arrange for a replacement or refund based on the inspection results.

5. Exchanges

   1. No Direct Exchanges:

      1. We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

6. Exceptions to the Return & Refund Policy

   1. Non-Refundable Items:

      1. Personalized or perishable goods may not be eligible for a refund. Please check the product description for details.

   2. Warranty Claims:

      1. For warranty claims on electronics, please contact the respective service centers.

7. Updates to the Return & Refund Policy

   1. Changes:

      1. We may update this Return & Refund Policy from time to time. Any changes will be posted on our website and will be effective immediately. Your continued use of our website and services constitutes acceptance of the revised policy.
         

8. Contact Us

   1. For any questions or concerns about our Return & Refund Policy, please reach out to us at [support@sparkhue.shop] [+977 9705 300600].