Replacement Policy

1. Overview

   At SparkHue, we strive to ensure the highest quality and satisfaction with every purchase. If you receive a defective or damaged product, our replacement policy is here to help. This policy outlines the conditions and procedures for replacing items bought from SparkHue.

2. Eligibility for Replacement

   1. You are eligible for a replacement if:

      1. The product is defective or damaged upon delivery.

      2. The product received is different from the product ordered.

      3. The product is within the replacement period of 7 days from the date of delivery.

3. Conditions for Replacement

   1. To qualify for a replacement, please ensure:

      1. The item is unused and in its original condition with all tags, packaging, and accessories intact.

      2. The original invoice or proof of purchase is available.

      3. The request for a replacement is made within 7 days of receiving the product.

4. How to Request a Replacement

   1. Contact Customer Support: Reach out to our customer support team within 7 days of delivery through any of the following methods:

      1. Phone: +977 9705 300600

      2. Email: support@sparkhue.shop

      3. Live Chat: Available on our website

   2. Provide Details: Provide your order number, details of the issue, and any supporting photographs if possible.

   3. Return the Product: If instructed by our support team, pack the product securely and ship it back to us using the provided return shipping label.

5. Replacement Process

   1. Verification: Once we receive the returned product, our team will inspect it to verify the issue.

   2. Approval: Upon approval, we will initiate the replacement process.

   3. Dispatch: The replacement product will be dispatched within 5-7 business days after approval.

6. Exceptions

   1. Non-Returnable Items: Certain items are not eligible for replacement, including perishable goods, personalized items, and products with tampered or missing serial numbers.

   2. Sale Items: Items purchased during a sale or promotion may not be eligible for replacement unless they are defective or damaged.

7. Contact Us

   1. For any queries or assistance regarding our replacement policy, please contact us:

      1. Phone: +9779705300600

      2. Email: support@sparkhue.shop

      3. Live Chat: Available on our website

8. Thank You

   Thank you for shopping with SparkHue. We appreciate your understanding and cooperation in ensuring a smooth and satisfactory shopping experience.