FAQs

General Information

What is SparkHue?

SparkHue Pvt. Ltd. is an eCommerce company based in Itahari, Nepal, offering a wide range of products including electronics, fashion, cosmetics, stationery, furniture, and more shop now items. We aim to provide quality products at competitive prices, along with excellent customer service.

How can I contact SparkHue?

You can reach us at support@sparkhue.shop for support, info.sparkhue@gmail.com for company information, and +977 9705 300600 for customer support.

Offers and Discounts

Do you offer discounts or promotions?

Yes, we regularly offer discounts and promotions. Look out for our special festive offers during Dashain, Tihar, and other local festivals.

How can I avail of festive offers?

Festive offers are automatically applied at checkout during the promotion period. Just add items to your cart and proceed to checkout.

Do you offer gift cards?

Yes, SparkHue offers gift cards that can be purchased online and used for any items on our website.

Are there any membership benefits?

Yes, members get exclusive discounts, early access to sales, and special festive offers. Sign up on our website to become a member.

Orders and Shipping

How do I place an order?

Browse our products, add your desired items to the cart, and proceed to checkout. Fill in your shipping details, choose a payment method, and place the order.

What are the shipping options available?

We offer standard and express shipping. Shipping charges and delivery times vary based on your location in Nepal.

How long does delivery take?

Standard delivery typically takes 5-7 business days, while express delivery takes 3-5 business days, depending on your location.

Can I track my order?

Yes, once your order is shipped, you will receive a tracking number via email to track your order.

What should I do if my order is delayed?

If your order is delayed, please contact our customer support at +977 9705 300600 or support@sparkhue.shop.

Payments

What payment methods do you accept?

We accept credit/debit cards, e-wallets (eSewa, Khalti and more), and cash on delivery (COD).

Is it safe to use my credit/debit card on your website?

Yes, we use secure payment gateways and SSL encryption to ensure your payment information is protected.

Returns and Refunds

What is your return policy?

If you are not satisfied with your purchase, you can return the product within 7 days of delivery. The product must be unused, in its original condition, and with all tags intact.

How do I initiate a return?

Contact our customer support at support@sparkhue.shop or call +977 9705 300600 to initiate a return. Our team will guide you through the process.

When will I receive my refund?

Once we receive the returned product and inspect its condition, the refund will be processed within 10-15 business days. Refunds will be credited to the original payment method.

Customer Support

How can I contact customer support?

You can reach us at support@sparkhue.shop, info.sparkhue@gmail.com, or call us at +977 9705 300600. Our support team is available Sunday to Friday, 9 AM to 6 PM.

Do you offer after-sales support?

Yes, we provide after-sales support for all our products. Contact us if you have any issues with a product.

Product Information

Are your products genuine?

Yes, we only sell genuine and high-quality products sourced from reputable brands and suppliers.

How do I know if a product is in stock?

Product availability is displayed on the product page. If an item is out of stock, you can sign up for notifications to know when it becomes available.

Can I suggest new products for your store?

Absolutely! We value customer feedback and suggestions. Contact us with your product suggestions, and we will consider them for future additions.

Account and Membership

How do I create an account?

Click on the "Sign Up" button on our website and fill in the required details to create an account.

What are the benefits of creating an account?

Creating an account allows you to track your orders, save your shipping details, receive exclusive offers, and manage your wishlist.

How do I reset my password?

Click on the "Forgot Password" link on the login page and follow the instructions to reset your password.

Special Services

Do you offer gift wrapping?

Yes, we offer gift wrapping services. You can select this option during checkout.

Do you provide international shipping?

Currently, we only ship within Nepal. We plan to expand our services internationally in the future.

Can I cancel my order?

Yes, you can cancel your order before it is shipped. Contact our customer support at +977 9705 300600 or support@sparkhue.shop to cancel your order.

What should I do if I receive a damaged product?

If you receive a damaged product, please contact our customer support immediately. We will arrange for a replacement or refund.

Festive Offers

Do you have special offers for festivals?

Yes, we have special offers and discounts during major Nepali festivals like Dashain, Tihar, and New Year. Keep an eye on our website for festive promotions.

Can I return sale items?

Yes, sale items can be returned according to our return policy. The same conditions apply as for regular-priced items

How can I stay updated on your latest offers and products?

Subscribe to our newsletter and follow us on social media to stay updated on the latest offers and new arrivals.

Do you offer bulk purchase discounts?

Yes, we offer discounts for bulk purchases. Contact us at info.sparkhue@gmail.com for more information.

How do I use a discount code?

Enter the discount code at checkout in the designated field. The discount will be applied to your order total.

Product Queries

How do I find a specific product on your website?

You can use the search bar at the top of our website to find specific products by entering keywords or product names.

Can I see product reviews before purchasing?

Yes, product reviews from other customers are available on the product pages to help you make an informed decision.

Are there detailed product descriptions available?

Yes, each product page includes a detailed description, specifications, and high-quality images to provide you with all the information you need.

Shipping and Delivery

Do you offer free shipping?

We offer free shipping on orders above a certain amount. The minimum order value for free shipping is displayed during checkout.

Can I schedule a delivery time?

While we cannot guarantee specific delivery times, you can leave a note with your preferred delivery time, and we will do our best to accommodate your request.

What areas do you deliver to in Nepal?

We deliver to most regions in Nepal, including major cities and towns. Please enter your address during checkout to see if we deliver to your location.

What happens if I’m not home when my order arrives?

Our delivery partner will attempt to contact you to reschedule the delivery. If you are unavailable, they will make a second attempt.

Order Management

How do I modify my order after placing it?

If you need to make changes to your order, contact our customer support as soon as possible. We will try to accommodate your request if the order hasn’t been processed yet.

Can I add items to an existing order?

Unfortunately, once an order is placed, you cannot add items to it. You will need to place a new order for additional items.

How can I check the status of my order?

You can check the status of your order by logging into your account and viewing your order history. You will also receive email updates about your order status.

Returns and Exchanges

Do you offer exchanges?

Yes, we offer exchanges for products of the same value. Contact customer support to initiate an exchange.

Are there any products that cannot be returned?

Certain products, such as intimate wear, perishable items, and customized products, cannot be returned. Please check the return policy on the product page.

What is your exchange policy for faulty items?

If you receive a faulty item, contact us immediately. We will arrange for a replacement or refund after inspecting the product.

Payments and Billing

Do you provide invoices for my purchases?

Yes, you will receive an invoice via email once your order is confirmed. You can also download invoices from your account on our website.

Can I change my billing address after placing an order?

Contact our customer support to update your billing address. We will make the necessary changes if your order hasn’t been processed yet.

Do you offer cash on delivery (COD)?

Yes, we offer cash on delivery for orders within Nepal. Select COD as your payment method during checkout.

Customer Service

How do I leave feedback about my shopping experience?

We value your feedback. You can leave a review on the product page or contact us directly at support@sparkhue.shop.

How do I unsubscribe from your newsletter?

You can unsubscribe from our newsletter by clicking the "unsubscribe" link at the bottom of any newsletter email.

Do you have a physical store?

Yes we have phyical store at Itahari. You can visit our store from Sunday to Friday.

Can I change the delivery address after placing an order?

Yes, you can change the delivery address if the order has not been shipped. Contact our customer support as soon as possible to update the address.

Special Offers and Promotions

How do I know about your latest offers and discounts?

Subscribe to our newsletter and follow us on social media to stay updated on the latest offers and promotions.

Can I use multiple discount codes on a single order?

No, only one discount code can be applied per order.

What is the validity period for gift cards?

Our gift cards are valid for one month from the date of purchase. The expiration date will be mentioned on the gift card.